Shipping
Processing Time
Orders are typically processed and shipped within 1-3 business days (excluding weekends and holidays). During peak seasons or promotions, processing times may be slightly extended.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on weight, location, and selected shipping method. Estimated delivery times vary depending on the carrier and destination but generally range from 3-7 business days for domestic orders.
Tracking Information
Once your order has shipped, you will receive an email with tracking details. Please allow up to 24 hours for tracking updates to appear.
Lost or Delayed Packages
We are not responsible for shipping delays caused by the carrier or unforeseen circumstances. If your package is delayed or lost in transit, please contact the carrier first. If you need further assistance, reach out to us at support@treasurevalleybotanicals.com.
Return & Refund Policy
Due to the nature of our products, all sales are final, and we do not accept returns or exchanges. This policy ensures product integrity and safety for all customers.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@treasurevalleybotanicals.com with your order number and photos of the issue. We will assess the situation and offer a replacement or store credit if necessary.
We appreciate your understanding and are committed to providing high-quality products and excellent customer service. If you have any concerns about your order, please reach out to us—we’re happy to help!